A direct mail campaign for Cancer Research UK has been banned by the ASA for “threatening” recipients and failing to make it clear that it was a piece of marketing.
The mailer, created by RAPP, was delivered in a plain brown envelope that stated: “It doesn’t matter to me who you are” in place of an address.
A letter inside, written as if it were from cancer personified, read: “Everyone knows me. And they know the devastation I cause … I AM CANCER … I don’t care who I hurt … But now it’s getting harder. More and more of you are ganging up on me. People are giving money and funding research. Scientists are outsmarting me. And there’s one group threatening me the most. Cancer Research UK are fighting back … Don’t donate to Cancer Research UK. I’m sure you have better things to spend your money on than trying to beat me. Don’t you?”.
Read the full DM letter below.
A donation leaflet and a business reply envelope were also enclosed.
The campaign drew complaints the letter was “threatening” and likely to cause serious distress to past or current sufferers of cancer or vulnerable members of the public.
One complaint also challenged that the envelope was not clearly identifiable as marketing.
Cancer Research UK defended the campaign saying the purpose of the ad as a charity appeal meant that any distress was likely to be “transitory” and was “justified in its aim to raise money.”
The charity also said it is “irrational, illogical and not in accordance with the [advertising] Code” to consider the envelope in isolation from its contents, adding it was intended to have “an element of intrigue” so that recipients read it, rather than throw it away.
The reverse of the envelope identified Cancer Research UK and its address which the charity believes made it clear the letter was a marketing communication from the organisation.
The watchdog ruled the content of the letter and the appearance of the message on the envelope in place of an address was presented in an “aggressive and threatening” manner and was likely to cause serious distress to some members of the public, particularly those who were vulnerable.
The ASA also ruled the envelope was not clearly identifiable as marketing material and breached the Code.
Nick Georgiadis, head of direct giving at Cancer Research UK, says: “We’d like to take this opportunity to apologise to anyone who was upset by this mailing and reiterate that it was never our intention to cause distress. The aim of the appeal was to inspire people to fund our research by representing the anger some people feel towards this terrible disease. When the original mailing was sent out we listened carefully to what our supporters said about it - both positive and negative - and in November we decided not to use this appeal again in its current format.”
Full Cancer Research UK DM letter:
“Everyone knows me. And they know the devastation I cause. I didn’t think it could happen to me. That’s what a lot of people say. The truth is it happens to most of more than one in three. For those people, their friends and families, things won’t ever be the same again. And it’s all down to me. I AM CANCER … I don’t care who I hurt… Why am I writing to you? I used to have everything my own way. When someone tried to fight me, I always won. But now it’s getting harder. More and more of you are ganging up on me. People are giving money and funding research. Scientists are outsmarting me. And there’s one group threatening me the most. CANCER RESEARCH UK ARE FIGHTING BACK. They’ve been coming after me for a long time. Now they’re saying that someday soon, I won’t be a death threat anymore … I’m still here. But before you think the fight is over, you’re forgetting one thing. The people at Cancer Research UK need more funding to carry on their research … But times are tough. Any money isn’t easy to come by. Sure, twice as many people might survive compared to 40 years ago. But I’m still tearing lives apart. Every two minutes I take hold of another person … DON’T GIVE MONEY. So let me give you some advice. Don’t donate to Cancer Research UK. I’m sure you have better things to spend your money on than trying to beat me. Don’t you?”.
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